Troubleshooting Guide: LeadDelta Connection Removal Issues

At LeadDelta, we strive to provide a seamless experience when managing your professional network. However, if you’re experiencing issues removing connections, follow these troubleshooting steps before contacting our support team.

**1. Refresh and Reattempt**

Before diving into deeper troubleshooting, start with these quick actions:

Refresh your browser and try again.
Log out and back into your LeadDelta account.
Clear your browser cache and cookies, then reload LeadDelta.

**2. Check LinkedIn Connection Status**

LeadDelta syncs with LinkedIn, and if the connection has already been removed from LinkedIn manually, it may take some time to reflect on LeadDelta. To verify:

Open LinkedIn and check if the connection is still listed.
If it’s already removed on LinkedIn but still showing in LeadDelta, try SYNC your Connections here: https://app.leaddelta.com/settings/extension.

**3. Perform a Manual Data Refresh**

If changes on LinkedIn are not reflecting in LeadDelta:

Click on the Update Data button in LeadDelta.
Wait a few minutes and check if the issue is resolved.
If the problem persists, try logging out and back in to force a fresh sync.

**4. Ensure Your LinkedIn Session is Active**

Since LeadDelta operates through a LinkedIn session, your connection may have expired. To fix this:

Open LinkedIn in a new tab and log in if needed.
Then, return to LeadDelta and try removing the connection again.

**5. Browser Extensions & Ad Blockers**

Certain browser extensions, especially ad blockers and privacy-focused tools such as VPNs, may interfere with LeadDelta.

Disable any extensions that may be blocking LeadDelta.
Try using LeadDelta in an Incognito (Private) Mode to check if an extension is causing the issue.
Then clear cache and refresh.

**6. Try a Different Browser**

If you’re still facing issues, test LeadDelta in a different browser. LeadDelta best operates on the Chrome Browser. But it can operate on Chromium-based browsers.

**7. Check for System Updates**

Ensure your browser is updated to the latest version, as outdated versions may cause compatibility issues.
Ensure your LeadDelta runs on the latest LeadDelta Chrome App. You can always reinstall it here: https://chromewebstore.google.com/detail/crm-and-inbox-for-linkedi/pglgkbbnncfddpclbgomegdnjihljkdp.

**8. Reconnect LeadDelta to LinkedIn**

If all else fails, try reconnecting LeadDelta to LinkedIn:

Log out of LeadDelta and LinkedIn.
Clear your browser’s cookies and cache.
Log back into LinkedIn, then re-login to LeadDelta.
Attempt to remove the connection again.

**Still Need Help?**

If none of these steps resolve the issue, contact our Support Team with the following details:

A description of the issue and the troubleshooting steps you've tried.
Screenshots or a screen recording of the error.
Your browser version and operating system.

We’re here to help and will work to resolve your issue as quickly as possible! 🚀

Updated on: 17/02/2025