Question 1

How to ensure you have the latest version of LeadDelta (Chrome App Updates)? *Autoupdating

Accepted Answer

Extensions or apps such as LeadDelta that are hosted on the Chrome Web Store are updated via the Chrome update mechanism which developers do not control.

BUT

There is a workaround. Watch this quick video to learn how you too, can have the latest version of LeadDelta:

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Start Google Chrome.
Click the vertical ellipsis icon on the browser toolbar (top right).
Select More Tools -> Extensions.
click the Developer Mode button on the right side of the header.
From there, you should see the “Update” button pop up on the left.

Question 2

Why are connections taking time to update? Does the auto update work?

Accepted Answer

We are updating 300-600 connections per day automatically. This is a limit imposed by LinkedIn. Your safety comes first. We have to ensure that whatever we do we comply with LinkedIn.

| You can also update individual connections manually when you really need someone's contact info immediately. These manual updates count towards the daily limit.

Updating connections only works only when you have Leaddelta open. In other words, keep your Leaddelta tab open and it will go faster.

We are constantly working on improving the contact update functionality, please take a look at our feature roadmap for more information.

Please refer to this video for more information about the Sync, Profile update and more.

20 May, 2021 - Leaddelta Connections Sync, Profile Update (Auto, Manual) - Watch Video

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Question 3

I Can't Sign Up or Log in with Google to LeadDelta

Accepted Answer

This happens to 1 in 50 users and can be resolved fairly quickly:

Quick video:

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Quick & easy tips: a) Please ensure that you are using Chrome Browser since we only support it. b) Also, please make sure that you have the latest version of Chrome & LeadDelta. c) The best is to use Gmail, but GSuite or GWorkspace (Premium Gmails) work, too.
Enable Gmail Pop-ups Link by Google

TL;DR:

Turn pop-ups on or off
On your computer, open Chrome.
At the top right, click More. Settings.
Under 'Privacy and security', click Site settings.
Click Pop-ups and redirects.
At the top, turn the setting to Allowed or Blocked.

Unrestricted scope (usually for Gmail premiums > GSuite and GWorkspace): For the instructions how to enable this in your Google Workspace Admin please follow this support link by Google.
Check if any pop-up blocker is blocking it
If using multiple screens is it hiding on one or behind a window?
Last resort: in 2 minutes create a free gmail account if you don't have one. If at some point in time you want to change the email you use to register we will enable it.

If all this doesn't help, and you are s

Question 4

How to Sync with LinkedIn

Accepted Answer

As soon as you get onboarded to LeadDelta, we will get the latest set of your connections.

However, in case you get more connections, or remove some directly on LinkedIn, you should be syncing again with LinkedIn by clicking on the Sync Changes button that sits in the main header.

Sync Changes button

You will constantly be informed about the current progress on syncing in the top bar menu - Connections section. It will present the total number of connections, as well as the number of the currently updated ones (this number is presented between the brackets).

Question 5

How to Update a Profile

Accepted Answer

In case you want to update your connection with the additional information that is not provided at start, you should click on Update Profile for the Connection whose profile you want to update.

Update Profile

It will obtain the following info*:

Company
Location
Email Address
Phone Number

|| *this will be acquired in case this info is provided by the connection itself on LinkedIn.

Please check our video to hear more about Update Profile flow and the logic behind it.

Question 6

How to Get Started with LeadDelta

Accepted Answer

The best way to get started with LeadDelta is by watching this short demo video:

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You can also search for a particular feature help article in our helpdesk

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