Missing connections and why the numbers on LinkedIn and Leaddelta don't match

The number of your connections inside LeadDelta and LinkedIn will never match.

Here's why:

Firstly, ensure you have the latest state synced between LinkedIn and LeadDelta. We do it automatically twice a day, when you log in the first time and 12 hours later. You can also do it manually every 15 minutes. Go here and click sync: https://app.leaddelta.com/settings/extension.

Know that LeadDelta only picks up valid contacts from the LinkedIn API. These contacts are not scheduled for Deletion, as per LinkedIn's help article.

If you remove/disconnect certain connections from LeadDelta or LinkedIn while using the LeadDelta App, you will remove them inside LinkedIn, but LeadDelta will keep them as "Contacts." YES, they will get an auto-tag assigned "LD-removed," and YES, they will be grayed out visually, but they will still count towards your number of LeadDelta Contacts.

LeadDelta allows for a .CSV file import. That will as well count towards your LeadDelta Contacts.


Hope that helps. Let us know if you have more questions we are here for you.

Thanks,

Your LeadDelta team
P.S. Growing a business is hard. We try to make it a bit easier, here.

Updated on: 14/04/2025