Articles on: Billing

How to cancel my subscription?

We aim to make the cancellation process as straightforward as possible. Here’s how you can cancel your subscription to LeadDelta:

Log In to Your Account: Start by logging in to your account on our website.

Access Subscription Settings: Navigate to the billing section in the account settings (by clicking on your image in the top right corner).

Billing Page

Cancel Subscription: Select the option to cancel your subscription. Follow the prompts to confirm your cancellation or opt-in to pause the account for time-being.

Decline Offer and Cancel

You may be asked to provide feedback on why you’re cancelling, which helps us improve our service.

Cancel Subscription

Confirmation: Once you’ve completed the cancellation process, you will receive a confirmation pop up. This pop up will confirm that your subscription has been successfully cancelled and provide details on when your current access will expire.

Cancellation Pop Up

Immediate or End of Billing Cycle: Depending on your subscription terms, you will either retain access until the end of your current billing cycle or the cancellation may take effect immediately. This information will be provided during the cancellation process and in the confirmation pop up.

Reactivation

Data retention: Your account will be accessible for a certain period of time, after which it will be closed permanently and all your user data will be deleted.

If you encounter any issues or need assistance with cancelling your subscription, please don't hesitate to contact our support team at support@leaddelta.com or using the in-app chat.

Refund information can be found under TOS.

We appreciate your business and hope to have the opportunity to serve you again in the future. If there’s anything we can do to address your concerns or improve your experience, please let us know.

Thanks,
Your LeadDelta team

P.S. Growing a business is hard. We try to make it a bit easier, here.

Updated on: 19/09/2024

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