> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.leaddelta.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my LeadDelta Inbox grayed out or inactive?

If you’ve noticed that your LeadDelta Inbox is grayed out or appears inactive, don’t worry! This is a common scenario with a few straightforward explanations and solutions. Below, we’ll walk you through the reasons why this happens and how you can quickly resolve it.

### **Possible Reasons Why Your Inbox Is Inactive**

#### **1. You Haven’t Connected Your LeadDelta Chrome App (extension)**

The LeadDelta Inbox is designed to work seamlessly with your LinkedIn account. If your LinkedIn isn’t connected, the Inbox will remain inactive.

**Solution:**

* Go to the Chrome Web Store > type LeadDelta or simply [click here.](https://chromewebstore.google.com/detail/crm-and-inbox-for-linkedi/pglgkbbnncfddpclbgomegdnjihljkdp)
* Follow the steps to connect your LinkedIn account after installation.
* Refresh the app.leaddelta.com.

#### **2. You've installed the LeadDelta Chrome App (extension)**

Sometimes, you still need to refresh your app.

**Solution:**

* After successful installation go to app.leaddelta.com, make sure you are logged in on the same browser.
* And refresh the page.

#### **3. Your Trial or Subscription Has Expired**

If you’re using a trial or paid plan and your subscription has expired, certain features like the Inbox may be disabled.

**Solution:**

* Check your subscription status under [Billing](https://app.leaddelta.com/billing) in your account settings.
* Renew your plan or upgrade to unlock premium features.

#### **4. Browser or Cache Issues**

Occasionally, browser settings or cached data can cause features to appear inactive.

**Solution:**

* Clear your browser cache and cookies.
* Ensure you’re using an updated browser version.
* Try accessing LeadDelta in a different browser or device.

* * *

### **How to Get Additional Help**

If none of these solutions resolve the issue, our team is here to help!

1. Visit our **Help Center** for detailed guides and FAQs.
2. Reach out to our **Support Team** by clicking the chat icon in the app or emailing support@leaddelta.com.

We’ll work with you to ensure your Inbox is up and running in no time.

* * *

**Pro Tip:** Keeping your LeadDelta up to date ensures seamless functionality across all LeadDelta features. Regularly check your account settings to avoid interruptions.

* * *

We hope this guide helps! If you have further questions or suggestions, let us know. Happy networking!