> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.leaddelta.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What does it mean when a record or contact is grayed out or highlighted in gray?

When a contact or record is grayed out (highlighted in gray) that means that they disconnected from you or you disconnected from them. 

You can always select those connections and from the main menu bar, "Hide" them. 

Hope that helps.