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# Troubleshooting connection removal


# Troubleshooting Guide: LeadDelta Connection Removal Issues

At LeadDelta, we strive to provide a seamless experience when managing your professional network. However, if you’re experiencing issues removing connections, follow these troubleshooting steps before contacting our support team.

## **1. Refresh and Reattempt**

Before diving into deeper troubleshooting, start with these quick actions:

* **Refresh your browser** and try again.
* Log out and back into your LeadDelta account.
* Clear your browser cache and cookies, then reload LeadDelta.

## **2. Check LinkedIn Connection Status**

LeadDelta syncs with LinkedIn, and if the connection has already been removed from LinkedIn manually, it may take some time to reflect on LeadDelta. To verify:

* Open LinkedIn and check if the connection is still listed.
* If it’s already removed on LinkedIn but still showing in LeadDelta, try SYNC your Connections here: https://app.leaddelta.com/settings/extension.

## **3. Perform a Manual Data Refresh**

If changes on LinkedIn are not reflecting in LeadDelta:

1. Click on the **Update Data** button in LeadDelta.
2. Wait a few minutes and check if the issue is resolved.
3. If the problem persists, try logging out and back in to force a fresh sync.

## **4. Ensure Your LinkedIn Session is Active**

Since LeadDelta operates through a LinkedIn session, your connection may have expired. To fix this:

* Open LinkedIn in a new tab and log in if needed.
* Then, return to LeadDelta and try removing the connection again.

## **5. Browser Extensions & Ad Blockers**

Certain browser extensions, especially ad blockers and privacy-focused tools such as VPNs, may interfere with LeadDelta.

* **Disable any extensions** that may be blocking LeadDelta.
* Try using LeadDelta in an **Incognito (Private) Mode** to check if an extension is causing the issue.
* Then clear cache and refresh.

## **6. Try a Different Browser**

If you’re still facing issues, test LeadDelta in a different browser. LeadDelta best operates on the Chrome Browser. But it can operate on Chromium-based browsers.

## **7. Check for System Updates**

* Ensure your browser is updated to the latest version, as outdated versions may cause compatibility issues.
* Ensure your LeadDelta runs on the latest LeadDelta Chrome App. You can always reinstall it here: https://chromewebstore.google.com/detail/crm-and-inbox-for-linkedi/pglgkbbnncfddpclbgomegdnjihljkdp. 


## **8. Reconnect LeadDelta to LinkedIn**

If all else fails, try reconnecting LeadDelta to LinkedIn:

1. Log out of LeadDelta and LinkedIn.
2. Clear your browser’s cookies and cache.
3. Log back into LinkedIn, then re-login to LeadDelta.
4. Attempt to remove the connection again.

## **Still Need Help?**

If none of these steps resolve the issue, contact our **Support Team** with the following details:

* A description of the issue and the troubleshooting steps you've tried.
* Screenshots or a screen recording of the error.
* Your browser version and operating system.

We’re here to help and will work to resolve your issue as quickly as possible! 🚀